Terms & Condition

1. Acceptance of Terms

By installing or using Native PDF Viewer & Extractor (the „App“), you („User“ or „Customer“) agree to abide by these Terms and Conditions (the „Terms“). These Terms are legally binding and govern the use of the App as offered through the Zendesk Marketplace. If you do not agree to these Terms, please do not install or use the App.

2. Grant of License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the App solely for your business use in conjunction with Zendesk’s services. This license does not grant you any rights to proprietary software or intellectual property beyond the App itself.

3. Fees and Payment

3.1 Pricing: The pricing for the App is as displayed in the Zendesk Marketplace. All fees are payable in advance and are subject to change as communicated through the Marketplace.

3.2 Payments: Payments are processed through Stripe, and by using the App, you agree to comply with Stripe’s terms of service and privacy policies. We do not directly handle or store any payment information.

3.3 Billing Information: During the purchase process, you will be required to provide information, including your company details, for billing and licensing purposes. By providing this information, you consent to its use for billing and license management.

4. Data Collection and Privacy

4.1 Data Processing: The App operates entirely client-side; we do not collect, process, or store any service data from your usage of the App. No information from your Zendesk account, aside from the installation details necessary for billing and support, is transferred to us.

4.2 Customer Information: We may receive information about the Customer and user(s) purchasing and installing the App via the Zendesk Marketplace. This information is limited to the details provided by Zendesk and is used solely for billing, license management, and support purposes.

4.3 Stripe Payments: Stripe handles all payment processing, and we do not access or store any sensitive payment information. Refer to Stripe’s privacy policy for more information on data handling related to payment transactions.

5. Intellectual Property

All intellectual property rights in the App, including but not limited to source code, design, and trademarks, are owned by us or our licensors. You agree not to reverse engineer, decompile, or otherwise attempt to derive the source code of the App.

6. Limitation of Liability

To the maximum extent permitted by law, the App is provided „as is“ and without any warranties. We disclaim any and all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

We shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the App, even if advised of the possibility of such damages.

7. Termination

We reserve the right to terminate or suspend your license to use the App at any time and for any reason, including breach of these Terms. Upon termination, you must cease all use of the App and delete any copies of the App from your systems.

8. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Notice of changes will be posted in the Zendesk Marketplace. Continued use of the App following any such changes constitutes your acceptance of the revised Terms.